Privacy Policy for Printercow

This Privacy Policy applies to the website www.printercow.com (the “Site”) and the Printercow services, which allow users to connect to and print with thermal printers (the “Services”), owned and operated by [Your Company Name or Your Name] (collectively, “Printercow”, “we”, “us”, or “our”). This Privacy Policy describes how Printercow collects, uses, shares and secures the personal information you provide, as well as information related to your use of the Services, including print data. It also describes your choices regarding use, access, correction and deletion of your personal information.

1. How we collect information:

We collect the following information:

1.1 Information that you provide to us about yourself:

When you sign up for the Services, we ask you for information such as:

• Contact Information, such as name, email address, and potentially a mailing address.
• Unique Identifiers, such as username and password.
• IP address.
• Information about your printer setup, such as printer model (optional).

If you do not provide this information, we may not be able to provide the Services to you.

1.2 Information related to your use of the Services:

• Print Data: When you use the text-to-print functionality, the text you input will be sent to deepseek.com to facilitate the printing process. This data is temporarily processed by DeepSeek to generate the print output. We also temporarily store the content of your print jobs for a maximum of 30 days. You can adjust this retention period in your account settings (between 1 and 30 days).
• Usage Data: We collect information about your use of the Services, such as the number of prints, the frequency of use, and any errors encountered.

1.3 Information collected automatically:

When you use our Site, we use Plausible.io, a privacy-focused analytics tool, to collect anonymized information about your visit. This information does not use cookies and includes data such as your general location (derived from IP address but anonymized), browser type, operating system, referring/exit pages, and pages viewed on our Site. This helps us understand how users interact with our Site and improve it.

2. Purpose and legal basis of the processing:

• To perform the Services: We use your information to identify you, provide you with the printing services, offer text-to-print functionality (involving sending data to deepseek.com), provide technical support and assistance, and communicate with you about the Services via email. The legal basis for these uses is the performance of the contract with you.
• To Optimize or improve the Services: We use anonymized data collected by Plausible.io to understand user behavior and improve our Site and Services. We also use information about your printer setup and usage to troubleshoot issues and enhance functionality. The legal basis for these uses is our legitimate interest in the improvement and optimization of our service offerings and in ensuring the security and functionality of our services.
• To provide the text-to-print functionality: We share the text you input with deepseek.com solely for the purpose of processing your request and generating the print output.

3. How we share your information:

With Service Providers:

• DeepSeek: When you use the text-to-print feature, the text you provide is shared with DeepSeek to process your print request. DeepSeek's privacy policy applies to their handling of this data. We encourage you to review their privacy policy.
• Plausible.io: We use Plausible.io for website analytics. Plausible.io is a privacy-focused service that does not use cookies and anonymizes data.

We may use other third-party service providers for services like hosting, payment processing (if applicable in the future), and customer support. We will only share your information with these providers to the extent necessary for them to perform their services for us.

With Public Authorities or Law Enforcement:

We may disclose your personal information as required by law (such as to comply with a subpoena or other legal process), when we believe in good faith that disclosure is necessary to protect our rights, when we believe there is a violation of our Terms of Service, to protect your safety or the safety of others, to investigate fraud, or to respond to a government request.

4. Security:

The security of your personal information is important to us. We implement reasonable measures to protect the personal information submitted to us, both during transmission and once it is received. This includes measures to protect your account information and the temporary storage of your print data. Access to print data is limited to authorized personnel for debugging and support purposes. If you have any questions about the security of your personal information, you can contact us at hello@printercow.com.

5. Rights with respect to your information:

Upon request, Printercow will provide you with information about whether we hold any of your personal information. You may access, correct, obtain a copy of, or request deletion of your personal information by logging into your account or by contacting us at hello@printercow.com. You can also modify the print data retention period within your account settings. We will respond to your request within a reasonable timeframe. In certain circumstances, we may be required by law to retain your personal information.

Regarding your print data, you have control over the retention period within the 30-day limit. After this period, the print data is automatically deleted from our systems.

If you are a resident of the European Economic Area or the United Kingdom, you may have the right to object to or request that we restrict certain processing activities. You may also have the right to make a complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm (for EEA residents) or https://ico.org.uk/global/contact-us (for UK residents).

6. Your choices with respect to the information:

• Promotional Email communication: We may send you emails about our Services. You can unsubscribe from these emails by using the “Unsubscribe” link found in the emails or by contacting us at hello@printercow.com.
• Plausible.io: You can learn more about Plausible.io’s privacy practices at [Link to Plausible.io Privacy Policy]. As Plausible.io does not use cookies, standard cookie controls will not apply.
• Print Data Retention: You have control over the retention period for your print data within your account settings.

7. Data retention:

We retain your account information for as long as your account is active or as needed to provide you with Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Print data is automatically deleted after the retention period you set (up to a maximum of 30 days).

8. Policy regarding children:

The Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, please do not use the Services and do not provide any personal information to us. If you become aware that a child under 16 has provided us with personal information without your consent, please contact us at hello@printercow.com.

9. International data transfers:

Your personal information may be transferred to, stored, and processed by us and our service providers in countries outside of your country of residence. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Policy.

If you are based in the EEA or the UK, your personal information may be processed outside of the EEA or the UK and in countries that are not subject to an adequacy decision by the relevant authority. In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission.

10. California residents:

[Adapt this section based on the specific requirements of the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA). You will likely need to specify the categories of personal information collected, the purposes for collection, the categories of sources, and the categories of third parties with whom the information is shared. Consider including information about the right to know, right to delete, right to correct, and right to opt-out of sale/sharing.]

11. Browser Do Not Track (DNT):

We do not currently respond to Do Not Track signals.

12. Changes to this Privacy Policy:

We may update this policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to periodically review this page for the latest information on our privacy practices.

13. Privacy questions / feedback:

If you have questions or concerns about this Privacy Policy, please contact us at hello@printercow.com.